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The BIG FOOD Truck Privacy Policy

 

The BIG FOOD Truck

Unit 2 Holly Close, Whitehills Business Park, Blackpool FY4 5QP

01253 358842

E-mail: info@thebigfoodtruck.co.uk

WWW.thebigfoodtruck.co.uk

 

The type of personal information we collect. 

We currently collect and process the following information given by you at registration:

  • Name, Postcode and Contact telephone number

  • Details of your household makeup.

  • Details of your employment status

  • The name of any benefits received into your household

 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To help us understand the areas that we are serving.

  • To help us understand who is using the service.

We might also receive personal information indirectly, from the following sources in the following scenarios:

  • Personnel at the hub that you are registering with might, with your consent, pass on your contact details to The BIG FOOD Truck.

We use the information that you have given us in order to be able to Text you each week to see if you require your food order. We will also occasionally text to invite you to complete a short feedback survey. We also need to provide our funders with general information which will not identify you.

We will not share this information with any third parties.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Julie Blairs on 07488310368 or email info@thebigfoodtruck.co.uk.

(b) We have a contractual obligation with our funders to provide anonymised data.

 

How we store your personal information 

Your information is securely stored on our computer systems. 

We keep your details for 12 months. We will then dispose of your information by safely deleting it.

 

Your data protection rights.

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@thebigfoodtruck.co.uk, or write to us at Unit 2 Holly Close, Whitehall’s Business Park, Blackpool. FY4 5QP. if you wish to make a request.

 

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at The Big Food Truck, Unit 2, Whitehill’s Business Park, Blackpool, FY4 5QP

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

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